This morning I had a call from a lady who graduated from high school in 1999, and who had had her grad photos taken by the large American firm that is commonly contracted to do grad photos in Brandon and other larger centres. You know who I mean… Well, her photos have faded and she wanted to know if I could restore them to their former state. Although I do image restoration – restoring old black and white or sepia photographs – this was a job that I could not undertake. I suggested that she go back to the American firm, and ask that they re-print her images from the files they should have archived. Apparently she had already called them to ask this, but she was informed that they only keep files/negatives in archives for TWO years, after which they are deleted, trashed, shredded…! So this poor lady is out of luck. Her grad photos were taken in 1999. She was, however, given a letter to say that they give her permission to take the photo to someone else for restoring.
Image restoration is not inexpensive! There is the scanning and the hours of hand retouching, plus the printing, etc. It will probably cost her more for the restoration of her photos than it cost for the grad session and photos in 1999! Lesson learned.
We, at Images by Inge – Masterworks Images, stand by our product. Should your image fade or discolour after some time, we will re-print it for you at NO COST. Further, we keep all of your chosen image files in our archives indefinitely – so you need not fear that should something happen to your precious photographs that they will be lost forever. We will be able to print them for you again, all you need do is ask.
So, buyer beware! Would you trust your precious memories to a firm – not even Canadian! – who trashes your files after two years and who creates cookie-cutter type photographs, or would you rather support a local photographer who will create unique images and will stand by her/his product indefinitely. Your choice.
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